Chains are made to a standard 17" or 24" length, if you wish to have a different length chain, please drop us an email or send us a chat message and we will happily quote you for a longer chain.
Please note that each item is handmade on order. Therefore, please allow 2 weeks for delivery. If you need your order sooner than 2 weeks - please drop us an email or message us via the chat box to see if we can expedite your order.
Your jewellery is guaranteed for 12 months, so if there is any problem within this time, just drop us an email and we will sort it for you! For plated pendants / pieces this also includes free replating within your first 12 months (though we expect that this won't actually be required and your jewellery will last well beyond this time frame).
To keep your gold filled / plated jewellery at its best though, don't wear it in the shower, to the gym, in bed, in the pool, or the sea (etc) and avoid spraying perfume directly onto it. Solid gold and sterling silver are fine to be worn in those scenarios as their colour will not fade, but may need a polish now and again. The gold filled / plated jewellery can also be polished to brighten it up with one of our polishing cloths.
For more information visit out FAQs page or drop us a message with any questions you have.