Crystal Hoops

Your jewellery is guaranteed for 12 months, so if there is any problem within this time, just drop us an email and we will sort it for you!  For plated pendants / pieces this also includes free replating within your first 12 months (though we expect that this won't actually be required and your jewellery will last well beyond this time frame).

 

To keep your gold filled / plated jewellery at its best though, don't wear it in the shower, to the gym, in bed, in the pool, or the sea (etc) and avoid spraying perfume directly onto it.  Solid gold and sterling silver are fine to be worn in those scenarios as their colour will not fade, but may need a polish now and again.  The gold filled / plated jewellery can also be polished  to brighten it up with one of our polishing cloths.

 

For more information visit out FAQs page or drop us a message with any questions you have.

Although we are sure you will love your unique handmade jewellery, we will happily accept an exchange or refund for unworn jewellery within 14 days of receipt. 

 

Earrings or any personalised piece will only be refundable / exchangable if it is faulty or there is a problem.  Earrings are non refundable.

Each item is handmade on order, therefore, please allow 2 weeks for delivery.  If you need your order sooner than 2 weeks - please drop us an email or message us via the chat box to see if we can expedite your order.

 

Postage is made by first class recorded delivery with Royal Mail and will take between 1 and 3 days from shipping in the UK.  International delivery can be up to 10 days from the shipping date depending on the location.